After a week of users reporting battery related issues on their Galaxy Note 8 devices, Samsung has now finally responded to the problem. The company released a statement which said that the company is taking all user reports seriously. Considering the reason for the demise of Note 7 were the battery related issues, the response is very important for the smartphone giant.
The problem was reported by Note 8 users on company’s US community page where the users said that their phones won’t charge once there battery was completely drained. In some cases, the phone did not even show any sign of charging when connected to a wall charger.
Aside from Note 8, the problem was also reported by some Galaxy S8 and S8+ users.
“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices,” the company stated.
A company moderator said, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
It will take some more time to see if the problem is fixed on these devices or more reports of issues come out. Considering the amount of flack Samsung got when Galaxy Note 7 caught fire, Samsung must be careful.